Working as a dealer (also referred to as a croupier) in a casino may sound like loads of fun but it’s not always as glamorous as it sounds.
For one thing, you might be surprised to learn that this is one of the most physically grueling jobs there is. The average croupier is on his or her feet for between eight and 10 hours a day. What’s more, their work “days” often don’t happen in the daytime at all, making it difficult to maintain a both a healthy sleep cycle and personal relationships. Croupiers also have a great deal of responsibility on their shoulders because they often work with large amounts of money, running games that can be confusing and hard to keep up with.
To top it all off, despite all of this, the job of a dealer is the ultimate customer service position so croupiers are expected to be friendly and entertaining at all times. The last thing any dealer wants to deal with is a player making his or her life hell. In fact, troublesome players are considered to be far more of an irritation than all of these other problems combined.
See if you fit the profile of any of the following typical types of irritating players. If any of them do sound familiar, we suggest you get your act together. Remember, annoying the croupier at a casino is about as smart as ticking off the chef at a restaurant – right of admission is reserved.
This is a particularly common pet peeve for female croupiers. It is true that both online and traditional casinos often employ attractive women as dealers to add appeal to their games, but that’s where it ends.
Nothing could be more annoying that someone trying to chat you up while you are at work, especially if they are pushy or try to touch you. Any player who goes beyond subtly flirtatious remarks to the croupier will quickly find themselves banned from the venue.
Mr (or Miss) B.O.
A major advantage of being a live dealer for an online casino is that you don’t have to deal with one of the most unpleasant types of problem player – the one who desperately needs a shower (or a toothbrush). Land-based croupiers, however, do not have the benefit of technology-enabled personal space.
As in any other situation where you’ll be in close contact with other people, take care of your personal hygiene needs before you enter the casino. Nobody likes a stinky player, least of all one who has no regard for personal space.
Some players just don’t know how to have fun without getting on everybody else’s nerves. Poker, in particular, attracts players who try to rattle their opponents by badgering them with questions or even rude and aggressive remarks. This is considered very poor form and dealers find it extremely annoying as it can cause conflict at the table. So it’s one of the easiest ways to get yourself kicked off the floor or out of the chat room (if you’re playing online).
Downright Rude Dude
Service-based professions often involve dealing with people who have no respect for the people serving them. People like this are particularly common in casinos, where alcohol and excitement is likely to aggravate such disrespectful tendencies.
These players like to insult or even swear at the croupier and other players, particularly when they find themselves on a losing streak. They may go so far as to accuse the dealer of cheating or at least of doing a shoddy job at dealing.
No casino will tolerate this kind of behavior so remember, above all, to be nice.